Complaints procedure 

We value your feedback

The team gives her all to offer you a great experience. However, you may not feel completely happy about the way it has worked out. We highly value your feedback and opinion. On this page you read what you can do with your feedback.

Let’s talk about it

In case you are not happy about our services, it is advisable to not keep carrying that feeling with you. Oftentimes, these feelings stem from miscommunication or different expectations. In a situation like this, the team appreciates it if you contact us to share your feedback, and we can talk about it. In most cases this will be sufficient to resolve the issue.

If talking together isn’t enough

Sometimes, even after a conversation, something may still feel unresolved — and that’s completely okay.
 When this happens, you’re welcome to seek support outside our team. Through erisietsmisgegaan.nl, you can share your experience with an independent complaints officer. This person listens with an open mind, helps clarify what’s going on, and supports both you and us in finding a gentle and fair resolution. The aim is to reach clarity within six weeks.